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How q998 Handles Your Personal Information

When you open an account with q998, you share personal and payment details with us — and this policy explains exactly what we collect, why we collect it, and how we keep it safe.

Account data protectionJazzCash & Easypaisa transaction privacyCookie and device data clarityYour right to access or delete data

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What We Collect and Why It Is Collected

q998 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

q998 collects the information you provide when registering — your name, contact number, and email address. When you deposit or withdraw through JazzCash, Easypaisa, or Raast, the transaction reference and wallet ID are logged to verify the payment and protect your account from unauthorised activity. We

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also collect device data: your IP address, browser type, and session timestamps. This helps us detect unusual login patterns and keep your account secure. Usage data — which sections of the lobby you visit, how long sessions last — is processed to improve how the platform
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works for you. We do not sell your data to third parties. Any data shared with payment processors like JazzCash or Easypaisa is limited to what those processors need to complete your transaction. Data retention periods vary by data type; account records are held for as
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long as your account remains active and for a period afterwards as required by applicable law. Access to your data is restricted to authorised q998 staff and contracted processors who operate under confidentiality obligations. Availability of this service depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or request deletion of your personal data, our support team handles privacy requests directly. You can reach us through the channels below. We aim to respond to all data-related requests as quickly as our process allows — complex deletion requests may take longer to complete than a standard account query.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at q998 is not a background process — it directly affects how your wallet and account behave. SSL encryption is applied across all connections, meaning data sent when you log in or initiate a JazzCash or Raast payment is protected in transit. Account access is verified through a one-time password sent to your registered number each time you log in from an unfamiliar device. Below are the four core areas we focus on.

Payment Data Security

JazzCash, Easypaisa, and Raast transaction data is processed through encrypted channels. We store only the reference needed for dispute resolution — not your full wallet credentials.

Cookie and Tracking Transparency

We use session cookies to keep you logged in and analytics cookies to understand lobby usage. You can review and adjust cookie preferences from your account or browser settings at any time.

Account Access Controls

Every login from a new device triggers an OTP verification to your registered mobile number. This stops unauthorised access even if your password is compromised.

Data Retention and Deletion

Active account data is kept while your account is open. If you close your account, we retain certain records as required under applicable law, then delete the remainder on schedule.

Your Privacy Policy Questions, Answered

These are the questions we hear most often about how q998 handles personal data, what rights you have, and how to act on them. If your question is not here, contact support through live chat or email.

We collect your name, mobile number, email address, and the device identifiers associated with your first login. Payment method details like your JazzCash or Easypaisa wallet ID are added when you make your first transaction.

We do not sell your data. Payment processors such as JazzCash and Easypaisa receive only what is needed to process your transaction. No personal data is shared with advertisers or unrelated third parties.

Send a data access request through live chat or email support. Include your registered mobile number so we can verify your identity before releasing any account or transaction records.

Yes. Submit a deletion request via our support channels. Some records may be retained for a period required by applicable law before being permanently removed from our systems.

Session cookies keep you logged in during your visit. Analytics cookies help us see which parts of the lobby are used most. You can adjust cookie preferences in your browser or through the settings panel in your account.

Your Easypaisa, Raast, or JazzCash transaction references are kept only as long as required under applicable law for dispute resolution. After that period, they are deleted from our active records.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How q998 Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Account Data

Your Privacy Policy Questions, Answered

01 What personal data does q998 collect when I register?

02 Does q998 share my data with anyone?

03 How can I request a copy of the data q998 holds on me?

04 Can I ask q998 to delete my personal data?

05 How does q998 use cookies, and can I turn them off?

06 What happens to my payment details if I close my account?

Privacy Policy

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